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Terms & Conditions

A booking can be done through instant booking or inquiry booking depending on Bali Quad Discovery Tours and vendor’s agreement and vendor’s service availability.

The product’s pricing is in IDR (Indonesian Rupiah) and other currencies but the final settlement will be in IDR using exchange rates provided by bloomberg.com.

For every successful booking transaction user/buyer will get a voucher and receipt of payment through email. The voucher is a proof of valid transaction. The email could go to your spam box, please check your spam box. If the email goes to your spam box, please mark it as As Not Spam’ for your future benefit. Should you not receive the voucher, please contact us at [email protected].

User / buyer should print the voucher or save the voucher in their gadget (e-voucher) as user must show it to Bali Quad Discovery Tours staff.

 

  1. PAYMENT SECURITY
    All payments using credit cards (Visa and Master Card) and Debit cards are processed via Payment Gateway as a payment processor secured by International Standard Security Scanning encrypted with 128 bit SSL.
  2. USAGE OF VOUCHERS POLICY
    The usage of vouchers should be according to Bali Quad Discovery Tours terms and conditions and listed vendor’s terms and conditions. Listed vendors are the sellers that provide the products and / or services.
  3. CONFIRMATION OF BOOKINGS
    Bookings made online are confirmed and spaces will be blocked once (partial) payment is made and received by the company. All direct bookings for FIT guests are entitled to a 10% discount from our publish rates as long as the booking is made directly and without any interference by a third party (for example initial phone call by hotel reservation staff) and full payment has been made before the tour). We also accept bookings with deposit only (25% from total tour price) which still entitles the booker of the tour to a 5% discount. In case the booking is made by an intermediary (travel agency, free lance guide, hotel staff etc) the right for direct booking discount is disposed of. Our internet rates only apply to bookings made through our website and our on line discount cannot be combined with any other special offers.
  4. PAYMENTS
    For payments we accept international bank transfers, Credit Card (Ipay88) and Paypal. In some occasions we can also collect payment from the guests hotel before the tour (depending on the date and time of the booking). Tour spaces are guaranteed from the moment that we have received the (partial) payment on our companies account. To avoid disappointment because space is not available on the requested day we suggest that payment is arranged at least one week before the intended day of the tour. Paypal payments can be made without any restriction until maximum 24 hours before the date of the tour.
    In case a Paypal payment is made less than 24 hours before the tour: Paypal makes at random payment reviews, after which the payment will be cleared or cancelled by them. Payment reviews can take up until 24 hours, during which Paypal can still cancel the transaction. As long as the payment has not been received on the BQDT Paypal account the booking is considered as not being paid for yet. BQDT will block the requested spaces but payment must be settled by other means at the time of pick up. In case the Paypal payment is cleared shortly afterwards the Paypal payment will then directly be 100% refunded by BQDT. Paypal Echeques are not accepted for the payment.
  5. CANCELLATION POLICY FOR DIRECT FIT BOOKINGS (up to 10 peoples)
    1. Before making the tour payment we suggest to contact the Bali Quad Discovery Tours office first to check for availability on the requested tour date. After availability is confirmed by our company payment can be made. BQDT and BCT guarantee tour spaces for tour bookings that are guaranteed by (partial) pre payment.
    2. Online pre paid FIT bookings that are cancelled within 24 hours after the booking is made are fully refunded
    3. For pre paid FIT bookings, cancelled at the latest 7 days before the intended day of the tour, a 50% cancellation fee applies. For cancellations made less than 7 days before the day of the tour the following cancellation policy applies:
      • A 75% cancellation fee applies of the total tour price if cancelled between 7 days and 1 day before the tour (at the latest until 20.00h on the evening before the tour). In case the tour was booked by pre paying a deposit only (25% of total tour price) there will be no refund if cancellation is made less than 7 days before the tour. Under certain conditions the tour date can be moved without extra costs (see point c of cancellation policy)
      • 100% cancellation fee if the cancellation is made on the day of the tour (see Force Majeur for exception).
      • The tour date can be moved to another date* (*based on availability) without any extra charge if requested at the latest until 20.00h on the evening before the intended tour date. If the request is made after 20.00h on the evening before the tour an additional 25% charge of the total tour price applies.
  6. CANCELLATION POLICY FOR GROUPS (more than 10 participants)
    Spaces for group bookings can be blocked by BQDT and BCT without any pre payment until at the latest 4 weeks before the intended day of the tour. By that date a minimum payment of 50% of the total tour payment must have been received by the company to guarantee the booking. Settlement of the total group payment must have been made at the latest 7 days before the tour. For pre paid group bookings, cancelled completely at the latest 7 days before the intended day of the tour BQDT refunds a 50% of the total tour amount. In case that not the entire group booking is cancelled but the final number of participants remains half or more than the initially booked number of participants there is no cancellation fee charged by BQDT. If less than the initial number of guests remains of the group booking , BQDT will refund 50% of the total tour price for the participants that canceled but for the remaining participants the individual tour charge will be re calculated (based on new group size)
    If cancellation for a group booking is made less than 7 days before the intended day of the tour (max. until 20.00h on the evening before the intended day of the tour) the following cancellation policy applies:
    Cancellation of max. 1 participant or max. 10% of the total number of participants full refund (f.e. 13 participants becomes 12 participants is 1 participant full refund or 36 participants become 32 participants is 4 participants full refund).
    If more cancellations are made a 50% refund is made by BQDT and BCT. If cancellation is made after 20.00h on the evening before the tour or on the day of the tour in our location there is no refund (exception see Force Majeur).
  7. FORCE MAJEUR
    BQDT and BCT operate under all normal weather conditions, which also can include rain. In case of rain protective clothes will be provided for the quad and buggy tour. In case a participant wants to cancel the tour in our location because of rain there is no refund. An exception is extremely bad weather conditions that can jeopardize the safety of our guests(thunder, lightning or storm). BQDT will postpone the tour to another date in coordination with the guest and without any sur charge. If the guest doesn’t have the possibility to do the tour on another date a 50% of the total tour amount will be refunded by BQDT. If preferred by the guest BQDT will issue a voucher for an amount that is the same as the total tour amount and which is valid for 12 months starting from the date that the tour was cancelled and is not restricted by name.
  8. REFUNDS
    If the guest is entitled to a refund BQDT will use cash payment for payments in Bali and Paypal for overseas payments. BQDT does not charge any administration costs for the refund process but the refunded amount can be less depending on the method of initial payment. If initial payment was made through Paypal there is no deduction from the refund amount as long as the tour payment was made by the guest no longer than 2 months earlier. If the payment was not made by Paypal or by Paypal but more than 2 months earlier the guest will receive the granded refund amount minus the costs calculated by Paypal (currently 4,4% + $US 0,30 dd January 2017)